Frequently Asked Questions
Everything you need to know about your Herschel Supply journey.
What is the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer free returns on all orders within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that 'Final Sale' items are not eligible for return.
Do Herschel Supply products come with a warranty?
Yes, we stand behind the quality of our products. Most of our bags and luggage come with a Limited Lifetime Warranty that covers common manufacturing defects in materials and workmanship.
How should I clean my Herschel backpack or bag?
We recommend spot cleaning your products with warm water and a mild dish soap. Do not machine wash or dry clean your bags, as this can damage the fabric and structural integrity.
Do you ship internationally?
Yes, Herschel Supply ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.